We are so disconnected from one another, so alone, so lonely, that many people now use company representatives on the phone as therapists or people to vent to.
I have a friend who recently started a new job as a customer service representative who speaks to clients on the phone about their financial status, account issues, etc.
She told me, "You know what the biggest surprise has been for me with this job? People use me as a therapist! Not a customer service representative like my job title!"
The phone calls last anywhere from 45 minutes to sometimes over an hour and a half. Some people tell her all about their messy divorce from seven years ago. Others vent about their difficult spouse, while others talk about their wayward kids. Some people have confided in my friend about the death of their elderly parents and the relationship details between themselves and their mother or father. They share with her their pain, their guilt, or their troubles.
Some people are looking for validation and confirmation from an external source. Others seek sympathy or reassurance. Most of these people just desperately need a listening ear.
Anyone who will listen.
Even a stranger on the phone who really called them to inquire about bills, accounts, and finances.
This is the state of many of us in this modern world.
Lonely souls desperate for connection. Atomized individuals who have been cut off from the tribe, the extended family, even the nuclear family. These systems of human connection have been attacked and dismantled.
The modern setup, built on a foundation of individualism, progressivism, materialism, feminism, has chipped away at the natural bonds and the organic relationships between people, leaving a trail of lonely people in its wake.
The extended family has become disjointed as people have moved away and grown distant, both geographically and emotionally. The nuclear family has broken down, as divorce rates have soared. The bonds between husband and wife have weakened as feminists have brainwashed women to distrust men and to become "empowered and independent" from their husbands. Even the strong bonds that instinctively tie mother to child have been severed, as women have been pressured into leaving their infants to daycares and nurseries to go into offices and sit at cubicles while strangers feed, hold, and raise their babies.
We were supposed to all become happier, more free.
But we've never been more miserable, or more lonely.
This is why customer service representatives making their routine phone calls often find themselves in the surprising position of makeshift therapists.
May Allah grant us strong families and stable relationships, and help us withstand and resist modern liberal anti-human conditioning. Ameen.
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